Improve Patient Satisfaction and Communication With Digital Technologies
Patient satisfaction is a top priority for both doctor and patient and in this digital day and age, achieving this is easier than it’s ever been. Emerging innovative digital technologies are intended to improve the lives of all who utilize them. Throughout recent years, new digital technologies like Augmented Reality (AR), Virtual Reality (VR), and Artificial Intelligence (AI) have made their way through various different global industries such as manufacturing, media and entertainment, retail, and healthcare. While these new and innovative technologies have begun to greatly influence a more efficient digitized workflow across all industries, the healthcare space utilizes these innovative advances to make great gains in improving patient satisfaction, engagement, outreach, and access.
Achieving Successful Patient Outreach
Patients who are actively engaged in their healthcare tend to experience greater satisfaction than those who aren’t. The introduction of digital technology to the healthcare space has given patients greater access and allows them to feel more in control of their health and outcomes. Hospitals and clinics have begun using AR and VR technologies in the workplace with the ultimate goal of improving patient access. Healthcare providers believe the key to improving patient satisfaction is to provide adequate patient care access, a modern and efficient experience, and a more sophisticated workflow. Most importantly, they believe the key to improving patient communication lies in the proper and efficient use of these new technologies by hospital administrators.
Hospital administrators have been using data and communication technologies to improve patient outreach before and after specific procedures. They believe this collection of data will allow them to better understand exactly what factors throughout the patient experience are most impactful to patient satisfaction. In addition, they believe an effective patient communication platform will inherently increase overall patient satisfaction simply because patients should be and would have an interest in staying up-to-date regarding any possible future treatment or procedures they could end up needing to undergo.
Clear and concise communication between family members, hospital administrators, doctors, and nurses can also not be understated. Hospitals are utilizing digital platforms to ensure family members of patients are able to stay informed and maintain a positive experience.
What Types of Technologies Are Being Utilized to Promote Patient Satisfaction?
Wearable technologies are among some of the new technological and digital innovations currently being utilized within the healthcare industry. Patients who are required to wear some form of wearable technologies often report a positive patient satisfaction score. This is most likely due to the fact that patients feel informed by their wearable technology. In addition, it seems to elicit feelings of control and comfort knowing that they are able to self-monitor.
Hospital administrations are also implementing massive digital data operations to ensure that patient data is protected and readily available for doctors and patients alike. Some hospitals and healthcare providers allow users to access this data through the use of mobile apps. These apps can also be used to schedule a doctor’s visit, pay a bill, track a treatment protocol, or receive other health-related information and updates. Essentially, healthcare providers are looking to improve the patient experience as well as the doctor-patient relationship by placing each individual patient’s healthcare history in the palm of their hand.
Each of these actions taken by healthcare providers to successfully engage with their patients ultimately improves patient safety. Clear communication between healthcare providers and patients, wearable technologies that permit self-monitoring, innovative and convenient mobile applications, and patient-centered care have all been shown to have a positive and significant impact on overall patient satisfaction. The healthcare industry is expected to continue developing and adopting emerging technologies in the near future to continue to improve overall patient satisfaction.